Zebra ZM400 Error Code Head Element Bad


An improperly connected printhead data or power cable can cause this error message. The printhead may be hot enough to cause severe burns. Allow the printhead to cool.

Possible Cause

The printhead data cable is not properly connected.


Caution: Turn off (0) the printer before preforming the procedure. Failure to do so can damage the printhead.

1. Turn off (O) the printer.

2. Disconnect and reconnect the data cable to the printhead.

3. Ensure that the cable connector is fully inserted into the printhead connector.

4. Turn on (I) the printer.

Possible Cause

The printhead has a faulty thermistor.


Call a service technician